Purpose
How to send legal, privacy, intellectual-property, accessibility, and governmental requests to Lokolly.
This document is an operational prelaunch policy and must receive final legal review before public launch.
Scope
This policy applies to Lokolly accounts, visitors, customers, providers, administrators, profiles, search and discovery, quote requests, request-scoped messages, reviews, reports, portfolio media, Stories, eligible promotions, support interactions, and any future feature expressly made subject to it.
Definitions
“Lokolly,” “we,” and “us” mean the operator of the Lokolly marketplace. “User” includes any visitor or account holder. “Customer” means a person seeking a service. “Provider” means an independent person or business offering a service. “Content” includes text, profile data, messages, reviews, photos, Stories, video, reports, and promotion material.
- “Published provider” means a profile that satisfies current account, onboarding, moderation, and public-visibility requirements.
- “Marketplace interaction” means activity through Lokolly; it does not itself prove a service contract, payment, booking, job completion, qualification, or endorsement.
Responsibilities
Everyone using Lokolly shares responsibility for lawful, accurate, respectful, privacy-conscious, and safe marketplace participation. Responsibility for an underlying service remains with the customer and independent provider who arrange it.
User obligations
Users must provide accurate information, protect account access, respect others’ rights and privacy, comply with law and published policies, use reporting tools in good faith, and independently evaluate service decisions. Users must not evade controls, manipulate marketplace signals, or submit unlawful, deceptive, harmful, or unauthorized content.
Provider obligations
When acting as a provider, a user must accurately describe identity, services, areas, credentials, pricing, availability, contact choices, media, and promotions; maintain legally required licenses, permits, insurance, taxes, and safety practices; protect customer information; and perform any accepted work under a direct agreement with the customer.
Lokolly responsibilities
Lokolly will operate the marketplace according to documented access, visibility, moderation, privacy, security, and audit controls; label samples and paid placement; protect nonpublic data using proportionate safeguards; provide reporting and review channels; and communicate material policy changes. These responsibilities do not make Lokolly the employer, contractor, booking agent, escrow, insurer, guarantor, or warranty provider for services.
Available channels
Use the private Support route when signed in. If account access is unavailable, use the public Contact page and identify the request as legal, privacy, copyright, accessibility, or law-enforcement related. Lokolly will route it to an authorized reviewer.
What to include
Provide your name, safe reply method, relationship to the account or content, relevant URL or identifier, dates, request type, concise facts, authority to act, and requested resolution. Copyright and law-enforcement requests must also include the elements stated in their dedicated policies.
Protect sensitive information
Do not send passwords, one-time codes, authentication tokens, full payment-card numbers, private keys, unnecessary government identifiers, medical records, or unrelated personal information. Lokolly may provide a secure method when sensitive evidence is genuinely required.
Legal service and emergencies
This route is not an emergency service and does not waive formal service requirements. Lokolly has not published a verified legal postal address or dedicated legal email in this prelaunch policy; those details require operational and attorney approval before public launch.
Limitations
Lokolly cannot guarantee provider identity, qualifications, availability, pricing, legality, safety, conduct, service quality, customer conduct, lead volume, uninterrupted operation, or dispute outcomes. Verification and moderation are risk-reduction measures, not endorsements or warranties. Future booking, payments, subscriptions, AI tools, or expanded video features are governed only after explicit activation and updated terms.
Reporting process
Report account, content, safety, privacy, intellectual-property, accessibility, or legal concerns through the relevant in-product report control, private Support route, or Contact Legal. Include the relevant URL or identifier, dates, concise facts, and authority to act. Do not submit passwords, authentication codes, card numbers, private keys, or unnecessary sensitive information. Immediate danger should be reported to local emergency services.
Contact information
Signed-in users may use private Support. Legal, privacy, copyright, accessibility, and governmental request instructions are available through Contact Legal. A verified legal postal address and dedicated legal email have not yet been approved for publication; this is an attorney-review item before public launch.
Policy updates
Lokolly may revise this policy for legal, safety, product, operational, or technical changes. Each revision will carry a version and updated date. Material changes will receive notice appropriate to their impact, and renewed acceptance will be requested when required. Historical versions should be retained in the policy register before public launch.