Policy center
Legal, safety, privacy, and trust
Read the terms, privacy information, safety standards, and marketplace policies that apply to Lokolly. Individual policies include their current version and effective date.
Marketplace terms
Terms of ServiceThe rules for accessing and using Lokolly's United States local-services marketplace.Provider TermsAdditional rules for businesses and individuals offering services through Lokolly.Promotion TermsRules for optional paid one-time Featured and Priority placements.Refund PolicyHow eligible promotion-payment cancellation, refund, and dispute requests are evaluated.Marketplace DisclaimerImportant limitations of Lokolly's role in customer-provider relationships.Dispute Resolution PolicyProcesses for marketplace, service, promotion, review, and account disputes.
Privacy & data
Privacy PolicyHow Lokolly collects, uses, shares, protects, retains, and lets users manage personal information.Cookie PolicyHow Lokolly uses essential browser storage and how future optional technologies will be governed.Children's Privacy PolicyHow Lokolly limits collection and use involving children and family services.California Privacy RightsA California-focused explanation of privacy rights, subject to applicability and verification.Data Retention PolicyRetention principles for account, marketplace, security, moderation, media, promotion, and legal records.Law Enforcement RequestsHow governmental authorities may request account or marketplace information.
Safety & conduct
Acceptable Use PolicyMinimum conduct and content standards for every Lokolly account and marketplace interaction.Community GuidelinesStandards for respectful marketplace conversations, profiles, reviews, Stories, and reports.Safety CenterPractical safety guidance and the limits of Lokolly's marketplace role.Prohibited ServicesServices and transactions that may not be offered, requested, promoted, or facilitated through Lokolly.Content Moderation PolicyHow Lokolly reviews, restricts, restores, and records marketplace content and accounts.Account Suspension PolicyGrounds, effects, notices, and review processes for account restrictions.
Content & trust
Copyright & DMCA PolicyHow copyright owners and users can report and respond to claimed infringement.Intellectual Property PolicyRules for Lokolly branding, marketplace content, feedback, and third-party rights.Review & Rating PolicyEligibility, publication, moderation, and calculation rules for Lokolly reviews.Provider Verification PolicyWhat Lokolly provider and credential indicators do—and do not—mean.AI & Automation DisclosureHow current and future automated tools may assist search, recommendations, safety, and operations.Accessibility StatementLokolly's accessibility commitments, current controls, and feedback process.