Purpose
How Lokolly reviews, restricts, restores, and records marketplace content and accounts.
Scope
This policy applies to Lokolly accounts, visitors, customers, providers, administrators, profiles, search and discovery, quote requests, request-scoped messages, reviews, reports, portfolio media, Stories, eligible promotions, support interactions, and any future feature expressly made subject to it.
Definitions
“Lokolly,” “we,” and “us” mean the operator of the Lokolly marketplace. “User” includes any visitor or account holder. “Customer” means a person seeking a service. “Provider” means an independent person or business offering a service. “Content” includes text, profile data, messages, reviews, photos, Stories, video, reports, and promotion material.
- “Published provider” means a profile that satisfies current account, onboarding, moderation, and public-visibility requirements.
- “Marketplace interaction” means activity through Lokolly; it does not itself prove a service contract, payment, booking, job completion, qualification, or endorsement.
Responsibilities
Everyone using Lokolly shares responsibility for lawful, accurate, respectful, privacy-conscious, and safe marketplace participation. Responsibility for an underlying service remains with the customer and independent provider who arrange it.
User obligations
Users must provide accurate information, protect account access, respect others’ rights and privacy, comply with law and published policies, use reporting tools in good faith, and independently evaluate service decisions. Users must not evade controls, manipulate marketplace signals, or submit unlawful, deceptive, harmful, or unauthorized content.
Provider obligations
When acting as a provider, a user must accurately describe identity, services, areas, credentials, pricing, availability, contact choices, media, and promotions; maintain legally required licenses, permits, insurance, taxes, and safety practices; protect customer information; and perform any accepted work under a direct agreement with the customer.
Lokolly responsibilities
Lokolly will operate the marketplace according to documented access, visibility, moderation, privacy, security, and audit controls; label samples and paid placement; protect nonpublic data using proportionate safeguards; provide reporting and review channels; and communicate material policy changes. These responsibilities do not make Lokolly the employer, contractor, booking agent, escrow, insurer, guarantor, or warranty provider for services.
Moderated material
Profiles, contact fields, credentials, portfolio media, Stories, video status, promotions, reviews, replies, reports, requests, and messages may be reviewed when submitted, reported, sampled, or identified by security and operational controls.
Decision factors
Review considers legality, safety, authenticity, relevance, privacy, intellectual property, evidence, context, severity, recurrence, account history, and risk of harm. Automated filters may assist in the future but will not replace required human judgment for consequential decisions without disclosure and safeguards.
Available actions
Lokolly may request edits or evidence, reject publication, hide or restore content, lock requests, pause promotions, restrict features, suspend or disable accounts, preserve evidence, or refer urgent matters to appropriate authorities. Administrative actions require authorization, reasons, and audit records where implemented.
Appeals
Affected users may submit a concise appeal with relevant context through Support. A different authorized reviewer should evaluate consequential appeals when practical. Repeated submissions do not guarantee a different outcome.
Limitations
Lokolly cannot guarantee provider identity, qualifications, availability, pricing, legality, safety, conduct, service quality, customer conduct, lead volume, uninterrupted operation, or dispute outcomes. Verification and moderation are risk-reduction measures, not endorsements or warranties. Lokolly does not process customer payments for provider services. Provider promotion purchases may be processed by Lokolly when the feature is enabled and configured. Future features are governed only after explicit activation and updated terms when required.
Reporting process
Use the relevant in-product report control, private Support, or Contact Legal. Include the affected account or content, category, concise facts, relevant dates, and safe supporting information. Do not submit passwords, security tokens, full payment-card numbers, unrelated personal data, or unlawful material.
- Reports are reviewed under documented authorization and audit controls.
- A report does not guarantee removal, restoration, refund, suspension, or a specific response time.
- Knowingly false, retaliatory, abusive, or duplicative reports may be restricted.
Contact information
Signed-in users may use private Support. Legal, privacy, copyright, accessibility, and governmental request instructions are available through Contact Legal. A verified legal postal address and dedicated legal email are not currently published; final contact details require operational and attorney review.
Policy updates
Lokolly may revise this policy for legal, safety, product, operational, or technical changes. Each revision will carry a version and updated date. Material changes will receive notice appropriate to their impact, and renewed acceptance will be requested when required. Historical versions are retained in the policy register.