Purpose
Retention principles for account, marketplace, security, moderation, media, promotion, and legal records.
Scope
This policy applies to Lokolly accounts, visitors, customers, providers, administrators, profiles, search and discovery, quote requests, request-scoped messages, reviews, reports, portfolio media, Stories, eligible promotions, support interactions, and any future feature expressly made subject to it.
Definitions
“Lokolly,” “we,” and “us” mean the operator of the Lokolly marketplace. “User” includes any visitor or account holder. “Customer” means a person seeking a service. “Provider” means an independent person or business offering a service. “Content” includes text, profile data, messages, reviews, photos, Stories, video, reports, and promotion material.
- “Published provider” means a profile that satisfies current account, onboarding, moderation, and public-visibility requirements.
- “Marketplace interaction” means activity through Lokolly; it does not itself prove a service contract, payment, booking, job completion, qualification, or endorsement.
Responsibilities
Everyone using Lokolly shares responsibility for lawful, accurate, respectful, privacy-conscious, and safe marketplace participation. Responsibility for an underlying service remains with the customer and independent provider who arrange it.
User obligations
Users must provide accurate information, protect account access, respect others’ rights and privacy, comply with law and published policies, use reporting tools in good faith, and independently evaluate service decisions. Users must not evade controls, manipulate marketplace signals, or submit unlawful, deceptive, harmful, or unauthorized content.
Provider obligations
When acting as a provider, a user must accurately describe identity, services, areas, credentials, pricing, availability, contact choices, media, and promotions; maintain legally required licenses, permits, insurance, taxes, and safety practices; protect customer information; and perform any accepted work under a direct agreement with the customer.
Lokolly responsibilities
Lokolly will operate the marketplace according to documented access, visibility, moderation, privacy, security, and audit controls; label samples and paid placement; protect nonpublic data using proportionate safeguards; provide reporting and review channels; and communicate material policy changes. These responsibilities do not make Lokolly the employer, contractor, booking agent, escrow, insurer, guarantor, or warranty provider for services.
Retention principles
Lokolly retains information only as long as reasonably necessary for marketplace operation, user requests, security, fraud prevention, disputes, auditability, legal obligations, and system recovery. Ordinary deletion or anonymization may be suspended for litigation holds, disputes, investigations, fraud or security inquiries, valid government requests, tax or accounting obligations, and other legal preservation duties. Exact retention periods by data category require attorney determination; this policy does not invent statutory retention periods.
Record categories
Active account and profile data generally remains while needed to provide the service. Security tokens expire and are stored hashed. Requests, messages, reviews, moderation events, promotion and financial records, consent or policy evidence, and legal holds may outlast public account removal. Raw or rejected media remains private and subject to controlled cleanup rules. PolicyAcceptance evidence (policy slug, version, locale, context, acceptedAt timestamp) may survive account deletion with userId set to null; no PII is retained in acceptance records.
Deletion process
Account deletion is staged: public profiles and active promotions are promptly restricted, then eligible product data is deleted or de-identified after the cooling period and operational checks. Financial, safety, security, legal, and append-only audit records may be retained with access restrictions. PolicyAcceptance evidence survives account deletion with userId set to null; no PII is retained in acceptance records.
Operational status
Automated retention schedules are not complete for every record class. Destructive maintenance is bounded and dry-run by default. Final periods, legal holds, backup expiry, and deletion evidence require counsel and operational approval.
Limitations
Lokolly cannot guarantee provider identity, qualifications, availability, pricing, legality, safety, conduct, service quality, customer conduct, lead volume, uninterrupted operation, or dispute outcomes. Verification and moderation are risk-reduction measures, not endorsements or warranties. Lokolly does not process customer payments for provider services. Provider promotion purchases may be processed by Lokolly when the feature is enabled and configured. Future features are governed only after explicit activation and updated terms when required.
Reporting process
Use the relevant in-product report control, private Support, or Contact Legal. Include the affected account or content, category, concise facts, relevant dates, and safe supporting information. Do not submit passwords, security tokens, full payment-card numbers, unrelated personal data, or unlawful material.
- Reports are reviewed under documented authorization and audit controls.
- A report does not guarantee removal, restoration, refund, suspension, or a specific response time.
- Knowingly false, retaliatory, abusive, or duplicative reports may be restricted.
Contact information
Signed-in users may use private Support. Legal, privacy, copyright, accessibility, and governmental request instructions are available through Contact Legal. A verified legal postal address and dedicated legal email are not currently published; final contact details require operational and attorney review.
Policy updates
Lokolly may revise this policy for legal, safety, product, operational, or technical changes. Each revision will carry a version and updated date. Material changes will receive notice appropriate to their impact, and renewed acceptance will be requested when required. Historical versions are retained in the policy register.